Question 1

What counts as a workflow toward my limit?

Accepted Answer

Any automation workflow synced from your HubSpot portal - active, inactive, or erroring. Deleted workflows (soft-deleted inside Entflow) don't count. If you're on a plan with a 50-workflow limit and your portal has 60, Entflow maps and analyzes 50 of them - the ones with the most dependencies and highest conflict risk are prioritised.

Question 2

Is there really a free trial?

Accepted Answer

Yes. Every paid plan includes a 7-day free trial - no credit card required upfront. You can start a trial from the Settings page inside the app after connecting HubSpot.

Question 3

Can I cancel at any time?

Accepted Answer

Yes, any time. Cancel from your account settings and you keep access until the end of your current billing period. No cancellation fees, no lock-in, no awkward calls with a retention team.

Question 4

What happens if I go over my workflow limit?

Accepted Answer

Entflow won't cut off access mid-cycle. If you sync a portal that exceeds your plan's limit, you'll see a prompt to upgrade. Your existing map and analysis data remain accessible.

Question 5

Do I need a paid HubSpot plan?

Accepted Answer

No. Entflow connects via HubSpot's public OAuth API, which is available on all HubSpot tiers including Free. The workflows available to you depend on your HubSpot plan - Entflow maps whatever workflows exist in your portal.

Question 6

What's the difference between local health scores and deep AI analysis?

Accepted Answer

Local health scores (free on every plan) run entirely in your browser - no API calls, instant results. They check workflows against a fixed rule set: missing suppression lists, emails without delays, missing unenrollment criteria, and more.

Deep AI analysis (Starter and above) sends the full workflow definition to the AI Analyst. It reads and understands the workflow logic - not just checks rules - and can catch GDPR compliance gaps, re-enrollment loop risks, deliverability issues, and incomplete configurations that rule-based checks miss. Every issue comes with a specific, HubSpot-native fix suggestion.

Question 7

How does multi-portal work?

Accepted Answer

Every individual plan - including Free - supports connecting multiple HubSpot portals under one Entflow account. Each portal has its own sync history, dependency map, changelog, and canvas. Switch between portals from the top navigation without logging out. The workflow and AI-analysis limits on your plan apply to each portal individually. If you're managing client portals and want centralised billing plus a capped portal count, see the agency plans.