Question 1

What counts as a workflow toward my limit?

Accepted Answer

Any automation workflow synced from your HubSpot portal - active, inactive, or erroring. Deleted workflows (soft-deleted inside Entflow) don't count. If you're on a plan with a 50-workflow limit and your portal has 60, Entflow maps and analyzes 50 of them - prioritising your active workflows first.

Question 2

Is there really a free trial?

Accepted Answer

Yes. Every new signup gets a 14-day trial of the Pro feature set (with a starter AI allowance during the trial) - no credit card required upfront. The trial starts automatically the moment you connect your HubSpot portal.

Question 3

What happens when my trial ends?

Accepted Answer

You pick whichever plan fits - you don't have to decide during the trial. If the trial ends before you've chosen, your account pauses: your maps, audits, and sync history are kept safe but syncing and analysis stop until you pick a plan. Nothing is deleted, and upgrading instantly picks up where you left off.

Question 4

Can I cancel at any time?

Accepted Answer

Yes, any time. Cancel from your account settings and you keep access until the end of your current billing period. No cancellation fees, no lock-in, no awkward calls with a retention team.

Question 5

What happens if I go over my workflow limit?

Accepted Answer

Entflow won't cut off access mid-cycle. If you sync a portal that exceeds your plan's limit, you'll see a prompt to upgrade. Your existing map and analysis data remain accessible.

Question 6

Do I need a paid HubSpot plan?

Accepted Answer

No. Entflow connects via HubSpot's public OAuth API, which is available on all HubSpot tiers including Free. The workflows available to you depend on your HubSpot plan - Entflow maps whatever workflows exist in your portal.

Question 7

What's the difference between local health scores and deep AI analysis?

Accepted Answer

Local health scores (free on every plan) run entirely in your browser - no API calls, instant results. They check workflows against a fixed rule set: missing suppression lists, emails without delays, missing unenrollment criteria, and more.

Deep AI analysis (Starter and above) sends the full workflow definition to the AI Analyst. It reads and understands the workflow logic - not just checks rules - and can catch GDPR compliance gaps, re-enrollment loop risks, deliverability issues, and incomplete configurations that rule-based checks miss. Every issue comes with a specific, HubSpot-native fix suggestion.

Question 8

How does multi-portal work?

Accepted Answer

Every individual plan supports connecting multiple HubSpot portals under one Entflow account. Each portal has its own sync history, dependency map, changelog, and canvas. Switch between portals from the top navigation without logging out. The workflow and AI-analysis limits on your plan apply to each portal individually. If you're managing client portals and want centralised billing plus a capped portal count, see the agency plans.